Cancellation Policy

At Rosemay Hotel, we understand that plans can change, and flexibility is essential. Our cancellation policy is designed to accommodate our guests while ensuring the smooth operation of our reservations. Please take a moment to familiarise yourself with our policy:

1. General Cancellation Policy:

1.1. Flexible Rates:

• Guests booking our flexible rates can cancel free of charge up to [2] days before the arrival date.
• Cancellations made within [24 Hours] of the arrival date will be subject to a [one night] cancellation fee.
• In the case of a no-show, the full amount of the reservation will be charged.

1.2. Non-Refundable Rates:

• Non-refundable reservations do not allow for cancellations or modifications.
• The full amount of the reservation will be charged in the event of cancellation, modification, or no-show.

2. Group Reservations (5 Rooms or More):

2.1. Cancellation Period:

• Group reservations require cancellation [3] days prior to the scheduled arrival date to avoid a cancellation fee.
• Cancellations made within [3] days of the arrival date will be subject to a cancellation fee of 50% of the total reservation cost.

2.2. Deposit and No-Show:

• A non-refundable deposit may be required for group reservations.
• In the case of a no-show, the full amount of the reservation will be charged.

3. Special Packages and Promotions:

3.1. Cancellation Period:

• Special packages and promotions may have unique cancellation terms. Please refer to the specific terms outlined during the booking process.

4. Modification Policy:

4.1. Flexible Rates:

• Modifications to flexible rate reservations can be made free of charge up to [2] days before the arrival date, subject to availability.
• Modifications made within [2] days of the arrival date may be subject to additional charges.

4.2. Non-Refundable Rates:

• Non-refundable reservations do not allow for modifications. Any modification will result in the full charge of the original reservation.

5. Booking Channels:

5.1. Third-Party Bookings:

• Guests who booked through third-party platforms are subject to the cancellation policy outlined by the respective booking platform.

6. Contact Us:

For any questions or concerns regarding our cancellation policy, please feel free to contact our reservations team at Reservations@Rosemayhotel.com

  Thank you for choosing Rosemay Hotel. We look forward to providing you with an exceptional experience.