Explore with Ease: Travel Tips and Guides for Your Stay at Rosemay Hotel
Embarking on a journey to Rosemay Hotel UB3 2LW? Get ready for an unforgettable experience…
At Rosemay Hotel, we strive to provide a seamless and enjoyable experience for all our guests. Our policies are designed to ensure fairness, transparency, and sustainability in every aspect of your stay.
At Rosemay Hotel, we understand that plans can change, and flexibility is essential. Our cancellation policy is designed to accommodate our guests while ensuring the smooth operation of our reservations. Please take a moment to familiarise yourself with our policy:
1.1. Flexible Rates:
1.2. Non-Refundable Rates:
2.1. Cancellation Period:
2.2. Deposit and No-Show:
3.1. Cancellation Period:
4.1. Flexible Rates:
4.2. Non-Refundable Rates:
5.1. Third-Party Bookings:
For any questions or concerns regarding our cancellation policy, please feel free to contact our reservations team at reservations@rosemayhotel.com
Thank you for choosing Rosemay Hotel. We look forward to providing you with an exceptional experience.
1.1. Child Definition:
2.1. Maximum Occupancy:
2.2. Crib Beds:
3.1. Children’s Menu:
3.2. High Chairs:
4.1. Supervision:
4.2. Pool Safety:
5.1. Recreational Facilities:
6.1. Special Accommodations:
6.2. Celebrations and Events:
7.1. Identification Requirements:
8.1. Respectful Behaviour:
9.1. Reception Desk:
We look forward to hosting your family at Rosemay Hotel and ensuring a delightful stay for you and your children. If you have any questions or require further clarification, please do not hesitate to contact our front desk.
Our Commitment:
At Rosemay Hotel, guest satisfaction is our top priority. We value your feedback and are committed to resolving any concerns or complaints promptly and effectively. This Complaint Resolution Policy outlines our approach to addressing guest complaints.
1. Reporting Complaints:
1.1. Prompt Reporting:
1.2. Anonymous Complaints:
2. Reception Desk Assistance:
2.1. Immediate Assistance:
2.2. Documentation:
3. Initial Response:
3.1. Acknowledgment:
3.2. Timeline for Resolution:
4. Investigation:
4.1. Thorough Examination:
4.2. Communication with Guest:
5. Resolution and Follow-Up:
5.1. Resolution Options:
5.2. Follow-Up Communication:
6. Escalation Process:
6.1. Unresolved Issues:
6.2. External Mediation:
7. Continuous Improvement:
7.1. Feedback Analysis:
8. Contact Information:
8.1. Guest Services:
We appreciate your understanding and cooperation in following our Complaint Resolution Policy. If you have any questions or require further clarification, please do not hesitate to contact our guest services.
Mission Statement:
At Rosemay Hotel, we are committed to minimising our environmental impact and promoting sustainable practices. Our Environmental Sustainability Policy reflects our dedication to responsible management of resources, conservation, and contributing to a healthier planet.
1. Energy Efficiency:
1.1. Energy Conservation:
1.2. Renewable Energy:
2. Water Conservation:
2.1. Efficient Water Use:
2.2. Rainwater Harvesting:
3. Waste Reduction:
3.1. Waste Minimization:
3.2. Composting:
4. Sustainable Procurement:
4.1. Local Sourcing:
4.2. Eco-Friendly Products:
5. Green Building Practices:
5.1. Building Design:
5.2. Certifications:
6. Employee Engagement:
6.1. Training and Awareness:
6.2. Innovation and Ideas:
7. Guest Education:
7.1. Informational Materials:
7.2. Local Sustainability:
8. Continuous Improvement:
8.1. Regular Audits:
8.2. Community Collaboration:
9. Communication:
9.1. Transparency:
We are dedicated to the ongoing pursuit of environmental sustainability, recognising our responsibility to protect and preserve the environment for current and future generations.
For inquiries or suggestions related to our Environmental Sustainability Policy, please contact our staff at Reception Desk.
At Rosemay Hotel, we are committed to providing a delightful dining experience for our guests. To ensure the safety, enjoyment, and quality of our food and beverage services, we have established the following policies.
1. Dining Reservations:
1.1. Reservation Requirements:
1.2. Group Reservations:
2. Dress Code:
2.1. Casual Elegance:
2.2. Special Events:
3. Outside Food and Beverage:
3.1. External Food:
3.2. Outside Beverages:
4. Allergies and Dietary Restrictions:
4.1. Guest Notifications:
4.2. Cross-Contamination:
5. Children’s Dining:
5.1. Children’s Menu:
5.2. Supervision:
6. Hours of Operation:
6.1. Regular Hours:
6.2. Room Service:
7. In-Room Dining:
7.1. Room Service Charge:
7.2. Ordering Process:
8. Contact Information:
8.1. Dining Services:
We appreciate your understanding and cooperation in following our Food and Beverage Policies. If you have any questions or require further clarification, please do not hesitate to contact our dining services team.
Bon Appétit!
Objective:
The safety and well-being of our guests and staff are of paramount importance at Rosemay Hotel. This Fire Evacuation Policy is designed to ensure a swift and organized response in the event of a fire, prioritizing the safety of everyone within the premises.
1. Fire Emergency Response Team:
1.1. Designation:
1.2. Roles and Responsibilities:
2. Fire Evacuation Procedures:
2.1. Immediate Response:
2.2. Guest Notification:
2.3. Evacuation Routes:
2.4. Stairwells:
3. Assembly Points:
3.1. Designated Areas:
3.2. Roll Call:
4. Emergency Services Coordination:
4.1. Contacting Emergency Services:
4.2. Cooperation with Emergency Services:
5. Training and Drills:
5.1. Regular Training:
5.2. Emergency Drills:
6. Communication:
6.1. Communication Channels:
6.2. Guest Information:
7. Review and Updates:
7.1. Regular Reviews:
8. Contact Information:
8.1. Emergency Contacts:
Thank you for your cooperation in adhering to the Fire Evacuation Policy at Rosemay Hotel. We appreciate your commitment to ensuring the safety of all occupants.
At Rosemay Hotel, we are committed to providing a comfortable and enjoyable experience for all our guests. To ensure a pleasant stay for everyone, we kindly request that guests adhere to the following Guest Conduct Policy.
1. Respectful Behaviour:
1.1. Respect for Others:
1.2. Noise Levels:
2. Safety and Security:
2.1. Security Procedures:
2.2. Unattended Items:
3. Smoking and Vaping:
3.1. Non-Smoking Policy:
3.2. Vaping:
4. Alcohol and Substance Use:
4.1. Legal Drinking Age:
4.2. Illegal Substances:
5. Damage to Property:
5.1. Care of Hotel Property:
5.2. In-Room Amenities:
6. Compliance with Policies:
6.1. Policy Adherence:
6.2. Consequences for Non-Compliance:
7. Guest Identification:
7.1. Providing Identification:
8. Contact Information:
8.1. Reception Desk:
We appreciate your cooperation in adhering to our Guest Conduct Policy. If you have any questions or require further clarification, please do not hesitate to contact our reception desk.
Objective:
Rosemay Hotel is committed to assisting guests in the recovery of lost items during their stay at our hotel. This Lost and Found Policy outlines the procedures and guidelines for reporting, storing, and retrieving lost belongings.
1. Reporting Lost Items:
1.1. Guest Responsibility:
1.2. Notification Channels:
2. Found Items:
2.1. Staff Training:
2.2. Centralised Storage:
3. Logging and Documentation:
3.1. Item Description:
3.2. Guest Information:
4. Notification to Guests:
4.1. Contacting Guests:
4.2. Privacy:
5. Claiming Lost Items:
5.1. Proof of Ownership:
5.2. Lost and Found Hours:
6. Unclaimed Items:
6.1. Storage Duration:
6.2. High-Value Items:
7. Disposal and Donation:
7.1. Disposal Process:
7.2. Charitable Donations:
8. Liability:
8.1. Limited Liability:
9. Contact Information:
9.1. Lost and Found Department:
We appreciate your cooperation in adhering to our Lost and Found Policy. If you have any questions or require further clarification, please do not hesitate to contact our staff.
Objective:
At Rosemay Hotel, we understand the convenience of leaving luggage in a secure and designated area. Our Left Luggage Policy is designed to ensure the safety of our guests’ belongings while providing a convenient solution for those who wish to explore the area or have late departure times.
1. Left Luggage Service Hours:
1.1. Availability:
1.2. Check-Out Day Luggage Storage:
2. Left Luggage Procedure:
2.1. Identification Required:
2.2. Inventory Record:
2.3. Security Tags:
2.4. Payment for Left Luggage:
3. Items Permitted for Storage:
3.1. Permissible Items:
3.2. Size and Weight Limits:
4. Retrieval of Left Luggage:
4.1. Presentation of Tag:
4.2. Identification Verification:
4.3. Payment of Fees:
5. Left Luggage Period:
5.1. Duration of Storage:
5.2. Unclaimed Items:
6. Liability:
6.1. Limitation of Liability:
7. Contact Information:
7.1. Reception Desk:
We appreciate your cooperation in adhering to our Left Luggage Policy. If you have any questions or require further clarification, please do not hesitate to contact our reception desk.
Objective:
At Rosemay Hotel, we strive to accommodate our guests’ needs to the best of our ability. Our Late Check-Out Policy is designed to provide flexibility for guests who require additional time beyond the standard check-out hours, while also ensuring the smooth operation of our room turnover process.
1. Standard Check-Out Time:
1.1. Check-Out Time:
1.2. Late Check-Out Requests:
2. Late Check-Out Request Procedure:
2.1. Early Notification:
2.2. Availability Confirmation:
3. Late Check-Out Charges:
3.1. Complimentary Late Check-Out:
3.2. Charges for Extended Late Check-Out:
4. Late Check-Out Limits:
4.1. Maximum Late Check-Out Time:
4.2. Subject to Occupancy:
5. Priority for Direct Booking Guests:
5.1. Direct Booking Advantage:
6. Late Check-Out Penalties:
6.1. No-Show Charges:
7. Contact Information:
7.1. Reception Desk:
8. Acknowledgment:
8.1. Guest Confirmation:
We appreciate your understanding and cooperation in adhering to our Late Check-Out Policy. If you have any questions or require further clarification, please do not hesitate to contact our reception desk.
Objective:
Rosemay Hotel is committed to providing a clean and healthy environment for all our guests. This Non-Smoking Policy is established to ensure the comfort and well-being of our guests by maintaining a smoke-free atmosphere within the hotel premises.
1. Designated Non-Smoking Areas:
1.1. Entire Hotel Property:
1.2. Outdoor Designated Smoking Areas:
2. Guest Room Policy:
2.1. Smoke-Free Guest Rooms:
2.2. Smoke-Free Balconies:
3. Consequences of Violating Policy:
3.1. Cleaning Fee:
3.2. Room Displacement:
4. Smoking Devices:
4.1. Prohibited Devices:
4.2. Fire Safety:
5. Guest Cooperation:
5.1. Guest Responsibility:
5.2. Guest Education:
6. Reporting Violations:
6.1. Guest Reporting:
6.2. Staff Intervention:
7. Contact Information:
7.1. Reception Desk:
We appreciate your cooperation in adhering to our Non-Smoking Policy. If you have any questions or require further clarification, please do not hesitate to contact our front desk.
Reservation and Payment Process:
Cancellation and Refund Policy:
Billing and Invoicing:
Additional Charges and Fees:
Contact Information:
We appreciate your cooperation in adhering to our Payment and Billing Policy. If you have any questions or require further clarification, please do not hesitate to contact our reception desk.
At Rosemay Hotel, we aim to provide transparent and fair policies to ensure a positive experience for our guests. Please review our Refund Policy below:
1.1. Flexible Rates:
1.2. Non-Refundable Rates:
2.1. Refund Eligibility:
3.1. Refund Terms:
4.1. Early Departure:
5.1. Timeline:
6.1. Customer Support:
7.1. Exceptional Circumstances:
8.1. Third-Party Platforms:
Thank you for choosing Rosemay Hotel. We appreciate your understanding and cooperation. If you have any questions or require further clarification, please do not hesitate to reach out to our team.
At Rosemay Hotel, we value and appreciate the feedback and engagement of our guests on social media platforms and online review sites. This Social Media and Online Review Policy is designed to guide our guests and ensure a positive and respectful online community.
1. Feedback and Reviews:
1.1. Encouragement:
1.2. Constructive Criticism:
2. Social Media Engagement:
2.1. Tagging and Mentions:
2.2. Response Time:
3. Online Review Platforms:
3.1. Review Sites:
3.2. Verification of Stay:
4. Dispute Resolution:
4.1. Private Resolution:
4.2. Resolution Process:
5. Respectful Communication:
5.1. Tone and Language:
5.2. Privacy Consideration:
6. False Information:
6.1. Accuracy:
6.2. Verification Process:
7. Contact Information:
7.1. Guest Services:
We appreciate your cooperation in following our Social Media and Online Review Policy. Your feedback is essential to our continuous improvement, and we look forward to creating memorable experiences for all our guests.
Safety and Security of Personal Belongings Policy
Objective:
At Rosemay Hotel, the safety and security of our guests’ personal belongings are of utmost importance. This policy is established to ensure a secure environment within the premises and to provide guidelines for safeguarding valuables during your stay.
1.1. Locking Mechanisms:
1.2. Use of Room Safes:
1.3. Room Access:
2.1. Surveillance:
2.2. Personal Vigilance:
3.1. Securing Valuables:
3.2. Limited Liability:
4.1. Guest Responsibility:
4.2. Emergency Contacts:
5.1. Lost Items:
5.2. Unclaimed Items:
6.1. Internet Security:
7.1. Front Desk:
We appreciate your cooperation in adhering to our Safety and Security of Personal Belongings Policy. If you have any questions or require further clarification, please do not hesitate to contact our staff.
Objective:
Rosemay Hotel is pleased to provide complimentary Wi-Fi access to our guests. This Wi-Fi Usage Policy is established to ensure the optimal and fair use of our network while maintaining a secure and enjoyable online experience for all guests.
1. Acceptable Use:
1.1. Intended Purpose:
1.2. Lawful Activities:
2. Network Security:
2.1. Access Credentials:
2.2. Network Monitoring:
3. Bandwidth Management:
3.1. Fair Usage:
3.2. Streaming and Downloads:
4. Prohibited Activities:
4.1. Illegal Content:
4.2. Malicious Software:
5. Connectivity Limitations:
5.1. Number of Devices:
5.2. Device Compatibility:
6. Guest Education:
6.1. Information:
7. Disclaimer:
7.1. Network Reliability:
7.2. External Content:
8. Contact Information:
8.1. Technical Support:
We appreciate your cooperation in adhering to our Wi-Fi Usage Policy. If you have any questions or require further clarification, please do not hesitate to contact our staff for technical support.
Embarking on a journey to Rosemay Hotel UB3 2LW? Get ready for an unforgettable experience…
Welcome to Rosemay Hotels, where every stay is an exquisite blend of luxury, comfort, and…
At Rosemay Hotel, we believe in the beauty of harmonising luxury with responsibility. As custodians…
Newly-renovated 4- Star Boutique Hotel located near to Heathrow Airport with direct access to Central London.
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