Refund Policy

At Rosemay Hotel, we aim to provide transparent and fair policies to ensure a positive experience for our guests. Please review our Refund Policy below:

1. General Refund Principles:

1.1. Flexible Rates:

• Guests who have booked flexible rates and wish to cancel their reservation in accordance with our Cancellation Policy (as outlined in our booking terms) may be eligible for a refund.
• Refunds for cancellations will be processed in the original form of payment and may take [5] business days to reflect.

1.2. Non-Refundable Rates:

• Non-refundable reservations do not qualify for refunds in the event of cancellations, modifications, or no-shows.

2. Group Reservations (5 Rooms or More):

2.1. Refund Eligibility:

• Group reservations may be subject to a non-refundable deposit.
• Refunds for cancellations made within the specified period, as outlined in our Cancellation Policy, will be processed in accordance with the terms agreed upon during the reservation process.

3. Special Packages and Promotions:

3.1. Refund Terms:

• Refund terms for special packages and promotions may vary. Please refer to the specific terms outlined during the booking process to determine eligibility.

4. Refunds for Unused Services:

4.1. Early Departure:

• Guests departing earlier than the confirmed reservation period may not be eligible for a refund for any unused nights.
• Any request for a refund due to early departure will be reviewed on a case-by-case basis.

5. Processing Refunds:

5.1. Timeline:

• Refunds will be processed promptly upon approval, typically within [5] business days.
• The time it takes for the refund to reflect in the original form of payment may vary depending on the payment method and financial institution.

6. Contact Us:

6.1. Customer Support:

• For assistance or inquiries regarding refunds, please contact our customer support team at Support@Rosemayhotels.com.

7. Force Majeure:

7.1. Exceptional Circumstances:

• In the event of circumstances beyond our control, such as natural disasters or other force majeure events, refund eligibility will be assessed on a case-by-case basis.

8. Third-Party Bookings:

8.1. Third-Party Platforms:

• Guests who booked through third-party platforms are subject to the refund policy of the respective booking platform.

Thank you for choosing Rosemay Hotel. We appreciate your understanding and cooperation. If you have any questions or require further clarification, please do not hesitate to reach out to our team.