Safety and Security of Personal Belongings Policy

Objective:

At Rosemay Hotel, the safety and security of our guests’ personal belongings are of utmost importance. This policy is established to ensure a secure environment within the premises and to provide guidelines for safeguarding valuables during your stay.

1. Guest Room Security:

1.1. Locking Mechanisms:

• All guest rooms are equipped with secure locking mechanisms. Guests are advised to use these locks when inside their rooms and whenever they leave.

1.2. Use of Room Safes:

• Each guest room is furnished with a personal electronic safe. We encourage guests to utilize this safe for storing valuable items, including passports, jewellery, and electronic devices.

1.3. Room Access:

• To maintain guest privacy and security, hotel staff will only enter guest rooms for cleaning and maintenance purposes when requested by the guest or in case of emergencies.

2. Public Areas Security:

2.1. Surveillance:

• Public areas of the hotel, including lobbies, hallways, and common spaces, are monitored by security cameras to enhance overall safety.

2.2. Personal Vigilance:

• Guests are encouraged to remain vigilant and keep an eye on their personal belongings while in public areas. Unattended items may be subject to removal or inspection by hotel staff for security reasons.

3. Valuables at Reception Desk:

3.1. Securing Valuables:

• Guests may deposit valuable items such as passports, jewelry, and important documents at the front desk for safekeeping. A receipt will be provided for all items stored.

3.2. Limited Liability:

• While every effort is made to secure items left at the front desk, Rosemay Hotel assumes limited liability for the loss, damage, or theft of such items.

4. Reporting Suspicious Activity:

4.1. Guest Responsibility:

• Guests are requested to report any suspicious activity or individuals to hotel staff immediately. Your cooperation is vital in maintaining a safe environment for all guests.

4.2. Emergency Contacts:

• In case of an emergency or security concern, guests are encouraged to contact hotel security or emergency services by dialling emergency number.

5. Lost and Found:

5.1. Lost Items:

• Guests who have misplaced or lost personal belongings are advised to contact the front desk. Found items will be held at the front desk for a limited period.

5.2. Unclaimed Items:

• Unclaimed items may be disposed of or donated at the discretion of the hotel after a reasonable holding period.

6. Secure Wi-Fi Network:

6.1. Internet Security:

• The hotel provides a secure Wi-Fi network for guests. It is recommended to connect only to the hotel’s official network to ensure the safety of personal information.

7. Contact Information:

7.1. Front Desk:

• For inquiries or assistance related to the safety and security of personal belongings, guests are encouraged to contact the reception desk.

We appreciate your cooperation in adhering to our Safety and Security of Personal Belongings Policy. If you have any questions or require further clarification, please do not hesitate to contact our staff.